Shipping policy

Welcome to cmercpay Shipping Policy. Find all details regarding our shipping procedures below:

Order Processing Time:

Orders are processed within 2-3 business days.
Order processing can take longer during peak seasons.
Please ensure your payment information is verified to avoid delays.

Shipping Time:

Standard shipping takes 7-15 business days.
Shipping times may vary based on destination.
Remote locations may experience extended shipping times.

Detailed Address Requirement:

Please provide a detailed address for shipping.
Ensure the ZIP code is correct to prevent any shipping issues.
Incomplete addresses can lead to delivery delays.

Shipping Fees:

Shipping costs are calculated at checkout.
Eligible orders may qualify for free shipping.
Rates depend on destination and selected shipping method.

Shipping Areas:

Customers can choose shipping areas at checkout.
We ship to domestic and selected international locations.
Check 'Shipping Areas' for the most updated list.

Shipping Delays:

Delays might occur due to COVID-19 impact on logistics.
Weather conditions can affect delivery times.
Customs clearance can cause holdups in international shipping.

Tracking Orders:

All orders include a tracking number.
Tracking information will be sent via email.
Use the tracking number to monitor your shipment.

Lost Packages:

If a package is lost, contact us for support.
We will assist in resolving any shipping issues.
Lost packages will be assessed case by case.

Insurance:

Optional shipping insurance is available.
Insurance covers loss or damage during transit.
Select insurance during checkout for peace of mind.

Customs and Duties:

International shipments may incur customs fees.
Customs charges are the responsibility of the customer.
Check with local authorities for possible fees.

Package Refusal or Absence:

If a package is refused, reshipping fees may apply.
Please ensure someone is available to receive the shipment.
Contact us if anticipating an absence during delivery.

Changing Shipping Address:

Contact us immediately to correct a shipping address.
Address changes must be made before order dispatch.
We cannot guarantee changes after shipping has started.

Package Damage:

If a package arrives damaged, please notify us promptly.
Provide photos of the damage for assessment.
We will guide you through the resolution process.

Unable to Deliver:

Couriers may attempt multiple deliveries before returning a package.
Failed delivery attempts will incur additional fees.
Ensure delivery instructions are clear and precise.

Inquiries:

For any shipping inquiries, contact us via servlink@oralyne.com.
Our support team is available weekdays from 9 AM to 5 PM.
Expect a response within 24-48 hours.

Feedback:

Your feedback is valuable to us.
Let us know how we can improve our shipping services.
Reach out to our team with suggestions.